First began coming here off of a review I saw that described Northgate Auto as "Not the cheapest, but fair." I decided that I'd rather go someplace where I could trust in the quality of the service and that place is here. I've been coming here for years, for everything from regular service to electrical repair and each time my experience has been great. Kelly is always great at communicating around the appointments and Jeff is great at setting expectations when I come in around how long it might take to get work done. Most of the time they over-deliver and my car is ready before I expect, which is not an experience I have had in the past. They're honest folks and will even give me alternatives to the work I've requested if it's overly expensive or doesn't fully solve the problem I have. There was one occasion where something that was supposed to be fixed wasn't fixed and when I let them know after leaving the lot, Jeff had me come back, squeezed me in right before closing, got it fixed, and apologized for the prior work not being "up to their standard." I was very impressed. I'm happy to have found a shop that operates with integrity and will continue to bring my cars here. Highly recommend this place for anyone in the Durham area.
Thank you so much for taking the time to leave us a review, Remy! We are thrilled to hear that you have been a long-time customer at Northgate Auto Service and have always had a positive experience. Our team takes pride in providing quality service and building trust with our customers. We appreciate your kind words about Kelly and Jeff, and we are glad we were able to rectify the issue you experienced. Thank you for choosing us and for recommending us to others in the Durham area. We look forward to serving you and your car for many more years to come!
- Northgate Auto Service