Let me just start by saying that Pia is such an incredibly warm and helpful human being. She was friendly, genuine, and very communicative. You should go to Northgate simply to work with her because she makes a slightly intimidating and stressful situation manageable. And I didn't know such honesty existed in the automotive service world! I dropped off my car and after test driving it they simply asked me what it was that I thought was wrong with it (apparently my car was in much better shape than I realized). They could've very easily lied and fabricated things that needed to be done, but they didn't. They also were very transparent about the itemized costs and when an unexpected item came up, they told me about it before they did the work. And I even spent less money than I expected to, which was a very pleasant surprise. I picked up my car on-time and it's running and sounding great! I was able to drive safely for the holidays and it's all because of Northgate. Thanks guys!! I hope I won't need work anytime soon, but if I do, I know where to go. :)